Privacy Policy

Privacy Policy

Travnia respects the privacy of people who visit our website, make enquiries, communicate with us or book travel experiences through us.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

1. Information you may provide to us

Depending on how you use Travnia, you may provide information such as:

• Your name
• Email address
• Mobile or WhatsApp number
• Preferred travel dates
• Number of travellers
• Ages of children travelling with you
• Preferred destination, package, stay or accommodation type
• Pickup location or transport requirements
• Special requests, notes or messages
• Information required to organise or confirm a booking

Our general contact form may collect your name, email address and message.

Destination and package enquiry forms may collect additional trip-planning information so that Travnia can prepare a relevant response or quotation.

2. Information collected during website use

When you use our website, certain technical information may be collected automatically or passed with an enquiry. This may include information such as:

• Browser and device information
• IP address
• Referring page or website
• Campaign or referral information where available
• Pages or services used on the website
• Technical information needed for website security, sessions and form protection

We use this information primarily to operate, secure and improve the website and to understand how enquiries reach Travnia.

3. How we use your information

Information may be used to:

• Respond to enquiries
• Recommend suitable destinations, stays, packages or experiences
• Check availability
• Prepare quotations
• Arrange accommodation, activities, guides or transport
• Confirm and manage bookings
• Contact you about your enquiry or confirmed trip
• Provide important operational, safety or travel information
• Prevent spam, misuse or fraudulent activity
• Maintain necessary business and booking records
• Improve Travnia's website, services and guest experience

We do not use information supplied through an enquiry for unrelated purposes without an appropriate reason or permission.

4. WhatsApp, telephone and other communication

Some Travnia website enquiries may continue through WhatsApp, telephone or another communication channel.

When you choose to contact Travnia through such a service, information exchanged through that service is also subject to the privacy practices and terms of the relevant service provider.

Travnia may use the information originally submitted on the website to continue the same enquiry or booking conversation.

5. Information shared with local service providers

Travnia works with local accommodation providers, guides, drivers, activity teams, food providers and other partners involved in delivering a trip.

We may share only the information reasonably necessary for them to provide the requested service. For example, this may include:

• Guest numbers
• Travel dates
• Pickup requirements
• Accommodation requirements
• Meal requirements
• Relevant participant information
• Other information needed to safely or properly deliver the confirmed service

We do not provide partners with personal information simply for their independent marketing purposes.

6. Children travelling with a group

Some enquiry forms may ask for the number or ages of children because package pricing, accommodation arrangements and participation in certain activities depend on age.

This information should normally be provided by a parent, guardian or responsible adult organising the trip.

Travnia does not intentionally ask children to independently submit personal information through the website.

7. Payments

Travnia may require an advance or other payment to confirm a booking.

Where payment is handled through a bank, UPI provider, payment gateway or another financial service, that provider may process information according to its own privacy and security practices.

Travnia does not ask guests to submit UPI PINs, banking passwords or similar confidential authentication information through website enquiry forms.

8. Cookies and website functionality

The website may use cookies or similar browser storage where necessary for functionality, security, session management, preferences or abuse prevention.

9. Website security

Travnia takes reasonable technical and organisational measures to protect information handled through the website.

These measures may include access controls, secure connections, form protection, authentication controls, server security and restrictions on administrative access.

However, no internet-based system can guarantee absolute security.

10. How long information is kept

Travnia may retain enquiry and booking information for as long as reasonably necessary to:

• Respond to an enquiry
• Manage a booking
• Resolve disputes or guest-service issues
• Maintain accounting or operational records
• Meet legitimate business or legal requirements

Information that is no longer reasonably required should be deleted, anonymised or otherwise handled appropriately.

11. Marketing communication

Travnia may occasionally communicate with previous guests or people who have shown a genuine interest in Travnia's services.

Promotional communication is subject to applicable consent requirements.

You may ask Travnia to stop sending promotional communication to you.

Operational communication relating to an active enquiry or booking is different from promotional marketing.

12. Third-party websites and services

The Travnia website may contain links to third-party services such as social networks, maps, video platforms, messaging services or other websites.

Travnia does not control the privacy practices of those external services. You should review their policies when using them.

13. Your information and requests

You may contact Travnia if you want to:

• Ask what personal information Travnia holds about you
• Correct inaccurate information
• Request deletion of information where appropriate
• Withdraw a previous marketing preference
• Raise a privacy concern

Some information may need to be retained where it is reasonably required for an existing booking, financial record, dispute, security matter or applicable legal obligation.

14. Changes to this Privacy Policy

Travnia may update this Privacy Policy when the website, business processes, technology or applicable requirements change.

The current version published on this website will apply from the date shown on the page.

15. Contacting Travnia

For questions about this Privacy Policy or the handling of personal information, please contact Travnia using the contact details provided on this website.